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Frequently Asked Questions
We're here to help. Browse by topic or raise an enquiry with customer care.
FAQ Topics
Gift Cards
Same Day Delivery
Gift Registry
Click & Collect
Car Seat Installtion
Marketplace
Shopping With Us
Delivery Info
Returns Policy
Price Beat
Store Locator
Policies & Terms
Contact Us
Common Questions
What is the minimum deposit for a layby?
Why haven't I received my $10 reward for my next purchase?
What is your returns policy?
What payment methods do you accept?
How do I request a price beat?
How long will it take for my order to arrive?
How do I book a car seat installation?
How do I use my Baby Bunting Gift Card online?
How do I use a gift card from TCN (The Card Network)?
When does my local store open or close?
Gift Registry FAQ
How do I create and share a registry?
How do I add products to my list?
Are prices locked and stock reserved?
Can I add a product from a marketplace seller?
Can I add a bundle to my registry?
How do I find a gift registry?
Is the gift delivered direct to the recipient?
Where can I see purchased gifts?
Can I return a gift?
Create new registry
Explore registry guide
Manage your registry
Find a registry
Gift Card FAQ
How do I use my Baby Bunting Gift Card online?
Can I send a Digital Gift Card to myself?
How long is a Gift Card valid for?
Is there a maximum amount that can be purchased?
When will the recipient receive my Digital Gift Card?
How often can one Gift Card be used?
Can I add multiple Gift Cards in one transaction?
Where can Gift Cards be used?
What happens if the Digital Gift Card is not received?
Can I use an Australian Baby Bunting Gift Card in New Zealand?
Can I use a Gift Card for a Layby purchase?
How do I purchase a larger quantity of Gift Cards for corporate gifts?
Can I use a Gift Card towards a marketplace purchase?
How do I use a gift card from TCN (The Card Network)?
Buy eVoucher
Buy Gift Card
Click & Collect FAQ
How do I arrange a Click & Collect?
Which Baby Bunting stores offer click & collect?
How much does the Click & Collect service cost?
How will I know that my order has been successful?
How will I know when my order is available to collect?
What will I need to bring to the store when collecting my order?
Can I have someone collect the goods on my behalf?
Where inside the store will I collect the goods from?
Can I Click & Collect a Marketplace order from a Baby Bunting store?
What if I change my mind?
How long will Baby Bunting hold onto my Click & Collect order?
What if I need to make an enquiry about my order?
Same Day Delivery FAQ
What is Same Day Delivery?
Is there a minimum spend to use this service?
Are there any restrictions for Same Day Delivery?
From which stores is this service available?
Can I update the delivery address after placing my order?
How do I track my delivery?
What should I do if there is an issue with my delivery?
Do I need to sign for my delivery when it arrives?
What is your returns policy?
Scheduled Delivery
Free Standard Delivery over $199
Delivery Policy
Car Seat Installation FAQ
How to make a booking
Car Seat Installation Cost
What are your installation principles?
What type of car seats does Baby Bunting install?
How long will it take to install a child safety seat?
How many child car seats can you install in a car?
When Can I Turn My Child Forward Facing?
Shop Car Seats
Shop Car Seat Accessories
Marketplace FAQ
What is Baby Bunting Marketplace?
How does Baby Bunting Marketplace work?
Can I expect quality products from marketplace sellers?
Are my financial details shared with marketplace sellers?
Can I find marketplace products in my local Baby Bunting store?
Can I use coupons or my loyalty program for marketplace products?
Can I apply a gift card or evoucher to marketplace products?
Does the Baby Bunting Price Promise apply to marketplace products?
Can I click & collect marketplace products in my order?
Can I add marketplace products to a gift registry?
Can I contact a marketplace seller about my order?
When will I receive my order? How can I track my order?
Why am I receiving multiple parcels?
How do I request a replacement invoice for my marketplace order?
What if I need to return my order?
Can I have a refund if I change my mind on products purchased via the marketplace?
What do I do if my marketplace product is faulty?
What do I do if I've received a marketplace item that's doesn't match what was described?
Why can't I return a marketplace product to a Baby Bunting store for an exchange or refund?
Shop Marketplace
Become a seller
