Loyalty Terms and Conditions
General
The Baby Bunting Australia Loyalty Program is operated by Baby Bunting. These terms and conditions contain the terms of operation of the Baby Bunting Australia Loyalty Program and the Benefits to be provided to Members under the Baby Bunting Australia Loyalty Program.
By applying to join the Baby Bunting Australia Loyalty Program you agree to be bound by these terms and conditions as amended from time to time (Terms).
The Baby Bunting Australia Loyalty Program replaces all previous loyalty programs operated by Baby Bunting. Baby Bunting may elect to treat you as a Member where you have participated in a previous loyalty program or marketing program operated by Baby Bunting. You will be taken to have agreed to these Terms if, after the date these Terms first come into effect, you transact with Baby Bunting and provide your Baby Bunting Loyalty Identifier or otherwise agree to participate in the Baby Bunting Australia Loyalty Program.
Baby Bunting may, at times it considers appropriate, modify these Terms (including terms relating to Benefits) or suspend or cancel the Baby Bunting Australia Loyalty Program. If this occurs, Baby Bunting may (but is not required to) notify you of the modification, suspension or cancellation. Without limitation, Baby Bunting reserves the right to transfer Members to another loyalty program owned or operated by Baby Bunting or one of its related bodies corporates.
Membership of the Baby Bunting Australia Loyalty Program
An individual can apply to join the Baby Bunting Australia Loyalty Program by using the application process permitted by Baby Bunting from time to time (which may allow for completion of an application at different times).
Baby Bunting Australia Loyalty Program eligibility is limited to one membership per person. To become a Member, an individual must be 18 years or older, provide a unique and valid email address and a unique Australian mobile number and not otherwise be resident in a place where it is illegal to participate in the Baby Bunting Australia Loyalty Program. To be a Member, and whilst you are a Member, you must provide Baby Bunting with the information it requests (which is generally your full name, email address, and your mobile number). Additional details may be recorded at the option of the Member. If a Member does not provide or update their details, Baby Bunting may not be able to contact the Member about their membership and Benefits.
An individual becomes a Member on the date specified by Baby Bunting.
An individual may only have one membership in the Baby Bunting Australia Loyalty Program. A Member will be provided with a Baby Bunting Loyalty Identifier. A Member’s Benefits (including the Baby Bunting Loyalty Identifier) are not transferrable and cannot be assigned. A Member must provide their Baby Bunting Loyalty Identifier (or another form of identification accepted by Baby Bunting) when transacting with Baby Bunting to receive Benefits.
If you are a Member, you may nominate one person as a secondary holder to your Member Account by providing that person’s full name in store or to Customer Care. A secondary holder cannot be a holder of a Member Account. A secondary holder can redeem Benefits available to a Member when the secondary holder provides the Member’s Baby Bunting Loyalty Identifier at the time of purchase.
Baby Bunting will only send communications related to a Member’s Account to the Member and not the secondary holder.
You may provide the secondary holder with details of your Baby Bunting Loyalty Identifier. However, you must not provide them any passwords required to access your Member Account. Only the Member is authorised to make changes to the Member Account details.
By providing information about a secondary holder to Baby Bunting, you represent that you have their permission to give Baby Bunting the information and their authority to be nominated on your Member Account. You or the secondary holder may at any time request to remove the secondary holder from the Member’s Account in store or by contacting Customer Care.
If you are a Member, you may request Baby Bunting to update your personal details or cancel your membership at any time in store or by contacting Customer Care. Some details can be updated by Members through their account login. Baby Bunting will seek to action your request as soon as possible.
A person ceases to be a Member on the date determined by Baby Bunting. If you have requested a cancellation, the cancellation will usually take effect on or around that date. Baby Bunting may also terminate or suspend a Member’s membership at any time (for example where a Member fails to comply with these Terms). Any Rewards earned will be forfeited on cancellation of your membership.
To ensure a Baby Bunting Loyalty Identifier is not used in an unauthorised manner, Baby Bunting may require a Member to present proof of identification to enable Baby Bunting to verify the identity of a Member or their compliance with these Terms. However, Baby Bunting is not responsible for any unauthorised use of a Baby Bunting Loyalty Identifier.
Member’s personal information
Baby Bunting is a maternity and baby goods retailer and its core purpose is to support new and expectant parents in the early years of parenthood. For a person to become a Member, they must provide personal information to Baby Bunting, which may include whether or not they are pregnant. In addition, some Benefits may relate to a Member’s child (for example, a child’s developmental milestone or birth month). Benefits of this kind cannot be provided if information about a Member’s child is not provided.
When it operates the Baby Bunting Australia Loyalty Program, Baby Bunting will collect information about a Member and, where provided, about a Member’s child (being the child’s due date, birth month and year, and, should you elect to provide it, the child’s first name and gender).
Personal information that Baby Bunting collects will be collected, managed and used in accordance with Baby Bunting’s Privacy Policy (babybunting.com.au/policies/privacy-policy). Baby Bunting will not share personal information about a Member (or a Member’s child) to third parties for the purpose of marketing.
Benefits
Benefits are determined by Baby Bunting from time to time and may include Rewards, discounts, and Members only offers.
The Benefits available under the Baby Bunting Australia Loyalty Program (from time to time) are specified in the Schedule of Benefits.
Marketing and communications
On signing up to the Loyalty Program, a Member consents to Baby Bunting contacting them to provide consumer or marketing information and notifying them of benefits, products or other special offers. A Member may opt-out of receiving marketing and other communications from Baby Bunting at any time. Should a Member opt out of receiving marketing communications, Baby Bunting will continue to provide that Member with reward notifications and expiry reminders and Baby Bunting may communicate with the Member in relation to the operation and administration of the Loyalty Program. If a Member wishes to no longer receive any communications from Baby Bunting in relation to the Loyalty Program, they can request that their membership be cancelled.
Baby Bunting will not be liable for any communications from Baby Bunting that are misdirected, lost or not received by a Member.
Other terms
Baby Bunting’s decision in relation to all matters arising in relation to the Baby Bunting Australia Loyalty Program is final and binding.
If a Technical Issue causes any damage to a computer or other device or results in a Member not receiving or being able to use some or all of a Benefit, a Member should advise Baby Bunting promptly. Baby Bunting will seek to provide that Benefit but it may, where it considers appropriate, refuse to provide the Benefit if the entitlement to, or the amount of, the Benefit is not readily determinable.
Any liability arising out of or in any way connected with a Member’s participation in the Baby Bunting Australia Loyalty Program (including any liability for taxation) is the responsibility of that Member (and not Baby Bunting).
Baby Bunting will not be liable for any injury or loss of any kind to a person or a Member whether by reason of any act or omission, deliberate or negligent, of Baby Bunting in connection with the Baby Bunting Australia Loyalty Program, including injury or loss incurred while participating in any activity of the Baby Bunting Loyalty Program or Baby Bunting or in any activity which a Member is invited to participate.
If the terms limiting liability may not lawfully exclude that liability, then the liability will be limited to the fullest extent permitted by law.
A failure or delay by Baby Bunting to exercise its rights under these Terms does not constitute a waiver of any rights. If any part of these Terms is or becomes illegal, invalid or unenforceable, then that part will be severed and the remainder of these Terms will continue in force. These Terms are governed by the laws of Victoria and the parties submit to the jurisdictions of the courts of Victoria.
These Terms are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website terms and conditions and other relevant Baby Bunting policies and / or terms and conditions.
Definitions
The following definitions apply in these Terms:
Baby Bunting means Baby Bunting Pty Ltd (ABN 43 128 546 154).
Baby Bunting Loyalty Identifier means a unique loyalty identifier allocated to a Member.
Baby Bunting Loyalty Program means the loyalty program operated by Baby Bunting the terms of which are set out in these Terms, as may be amended from time to time.
Benefit means a benefit specified in the Schedule of Benefits, as amended from time to time.
Customer Care means Baby Bunting’s customer care team who can be contacted as set out at https://www.babybunting.com.au/about-us/contact-us.
Member means a person who is determined by Baby Bunting to be a member of the Baby Bunting Loyalty Program.
Member Account means a Member’s membership account with the Baby Bunting Loyalty Program.
Reward means a reward given to Members under the Baby Bunting Loyalty Program.
Technical Issue means the technical malfunction of any telephone network, connection or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site.
Website means Baby Bunting’s website, babybunting.com.au, where details of the Baby Bunting Loyalty Program (including the most up to date Terms) can be found and where a Member can monitor their profile.
Reference to a ‘day’ in these Terms means a 24 hour period ending at 11.59pm (Melbourne time).
SCHEDULE OF BENEFITS
The Baby Bunting Loyalty Program operates by attributing different Rewards (as nominated by Baby Bunting from time to time) to Members and providing other Benefits.
Members are eligible to receive the following Benefits:
- One $10 Baby Bunting Welcome Reward for each new Member, applied to your account 24 hours after joining.
- Annual Birthday Reward of $10 per child aged 1 to 3 years of age (up to 2 children per year per Member) provided that the Member has entered the Birthday month and year of their child/children on My Family Profile in their Member Account. The Birthday reward will be applied to the Member’s account 7 days prior to the 1st of the nominated month.
- Fee-free layby purchases (a saving of $5 off the standard layby fee).
- Tailored parenting information and Members only offers.
Issuing Rewards (general)
Baby Bunting may (at its discretion) issue a Member’s Account with a Reward in connection with a Member’s purchasing behaviour or specific promotional activities.
Baby Bunting will endeavour to notify a Member via email or SMS when the Member has earned a new Reward; except where the Reward is issued directly by Customer Care. A Member can also obtain information about their Rewards by calling Customer Care or asking in store or at any time by logging into their Member Account on the Website.
Any Rewards are issued in AUD.
Redeeming Rewards
Unless otherwise specified, a Reward can be redeemed in Baby Bunting’s Australian stores, on the Website (by being logged into to your Member Account) or as part of transactions completed through Customer Care.
Rewards can be redeemed for a period of 60 days and will expire at 11.59pm AEST on the 60th day from the date of issue and cannot be extended unless stated otherwise. The expiry date of each Reward will be available for view on the Member’s Account.
Any product, brand or category specific Reward will be applied to the eligible product in the cart that has the highest price (after applicable discounts). All other Rewards will be applied proportionally across each item based on the percentage that each item represents of the total amount of the purchase. This will mean that the Reward will not be split equally across all items.
If the Reward is redeemed against a product that has a value less than the Reward, the whole Reward is considered redeemed and no partial Reward will be issued.
Only Rewards from one Member Account can be redeemed per transaction.
A Reward cannot be redeemed for e-vouchers/gift cards, Marketplace products, deposits for hire services, delivery fees, payments towards an existing product on layby or layby cancellation fees, donations collected by Baby Bunting during a charitable fundraiser and any other selected products or services that may be determined and identified by Baby Bunting not to be eligible for redemption of a Reward. Baby Bunting may specify that a specific Reward cannot be used in conjunction with other offers. A Reward cannot be redeemed as part of a purchase where a price has been adjusted by the application of Baby Bunting's Price Promise (eg, a price beat or price match transaction).
Effect of Returns on Rewards
If you return a product that was purchased using a Reward, then Baby Bunting will not re-issue that Reward, except where:
- the product is being returned because you have the right to return the product under the Australian Consumer Law; or
- Baby Bunting otherwise chooses to re-issue the Reward (we may do so, for example, where the product is being exchanged or for some other reason).
A Reward redeemed on a layby purchase or on a layby adjustment or exchange (Layby Transaction), can be re-issued for an adjustment or exchange of a layby product provided the adjustment or exchange is within 30 days of the Layby Transaction. If a product is removed from the layby and not replaced, the Reward applied on the removed product will be forfeited.
60-Day Returns
Subject to the terms and conditions of our Refunds and Exchanges Policy found here, if you change your mind about an item you have purchased from us, we offer our Loyalty Members an:
- exchange, store credit or refund for items returned within 60 days of purchase or
- exchange or store credit for items returned after 30 days of purchase.
Other terms
Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.
Baby Bunting reserves the right to withdraw, cancel a Member’s Rewards without notice and at any time in respect of Rewards that have been awarded in error or earned fraudulently.
Bonus Rewards
Loyalty members may be offered bonus Rewards via email or text from Baby Bunting. These bonus Reward offers will specify the expiry date in the email. A Reward cannot be redeemed for e-vouchers/gift cards, Marketplace products, deposits for hire services, delivery fees, payments towards an existing product on layby or layby cancellation fees, donations collected by Baby Bunting during a charitable fundraiser and any other selected products or services that may be determined and identified by Baby Bunting not to be eligible for redemption of a Reward. Baby Bunting may specify that a specific Reward cannot be used in conjunction with other offers. A Reward cannot be redeemed as part of a purchase where a price has been adjusted by the application of Baby Bunting's Price Promise (eg, a price beat or price match transaction).